Frequently Asked Logon Questions

Please see below before contacting support

Q. Is my login my email address ? 

A. When you created your account you determined your username.  This may have been your email address, but it may have been something else.  You can change your username once logged in by clicking your initials (or avatar) at the top right, selecting My Account and then Profile.

Q. I've forgotten my username or password, what should I do ?

A. Click, Forgot Login Details link, just next to the login button, and enter your email address you used to register.  The system will send you an email containing your username and a reset password link (if required).  It may take up to 3 minutes for email to come through.